At Gemas Gerais, we want your shopping experience to be special and worry-free. If you are not completely satisfied with your order, we offer a simple exchange and return policy.

*Exchanges*

– We accept exchanges of items within 14 days after receiving the order.
– The item must be in perfect condition, unused, and in its original packaging.
– The customer is responsible for the shipping costs of the item being exchanged.
– After receiving and verifying the item, a new product will be sent or store credit will be issued, according to your preference.

*Returns*

– Customers may request a return within 14 days after receiving the order.
– The amount will be refunded using the same payment method used for the purchase, after receipt and evaluation of the product.
– Items must be returned in perfect condition, unused, and in their original packaging.

*Non-eligible Products*

– For hygiene reasons, earrings cannot be exchanged or returned, except in cases of manufacturing defects.
– Customized or made-to-order items are not covered by the exchange and return policy.

*Manufacturing Defects*

– If the item has any manufacturing defect, the exchange or return will be made at no additional cost.

*How to Proceed*

1. Contact our customer service at gemasgerais.com@gmail.com to initiate the exchange or return process.
2. Provide your order number and the reason for the request.
3. After approval, you will receive instructions on how to send the product back.

*Refund:*

The time it takes for the amount to be credited may vary depending on the financial institution.

*Delivery Time:*

– Orders are processed within 2 business days after payment confirmation.
– The delivery time varies according to your location and the chosen shipping method, taking between 3 to 15 business days.

*Shipping Costs:*

– The shipping cost will be calculated at checkout, based on the total weight of the order and the delivery location.
– We offer free shipping on orders over €100 within the European Union and €150 for other countries.

*Order Tracking:*

After your order is shipped, you will receive an email with a tracking code to follow the delivery.

*Delivery Issues:*

If there are any problems with the delivery, such as delays or loss, please contact our customer service at gemasgerais.com@gmail.com, and we will help you resolve the situation.